Since the global financial crisis, a rapidly evolving environment has forced global financial institutions to rethink their business models and fundamentally review their operations. How should financial institutions go about reforming their business processes? What can they learn from companies in other sectors? We spoke with Ulrich Hoffmann, who supervises the worldwide operations of UBS Group.

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Interlocutor

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  Ulrich Hoffmann

  Head of Group Operations, Group Managing Director

  UBS

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  Hajime Ueda

  Senior Corporate Managing Director, Financial Technology Solution Division Manager