While RPA (Robotic Process Automation) applications are starting to expand, the industry is seeing disappointing results and starting to reevaluate RPA’s actual ability to reduce costs. We need to take the actual potential of RPA technology into consideration to see more benefits such as enhancing employee value rather than cost reduction alone.

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About the Author

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  Tory Yoshida

  Senior Consultant

  Nomura Research Institute America, Inc.