Beyond FinTech to digital transformation
While Japan's regional financial institutions have dived deeply into FinTech over the past couple of years, some are now starting to show signs of FinTech fatigue after reaching key milestones such as API implementation. Nevertheless, financial institutions must undergo true digital transformation and better provide personalized services to capture and retain customers in the digital generation that will sustain their businesses in the future.
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E-mail: kyara@nri.co.jp