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HOME Publications Capital Markets & IT -lakyara Capital Markets & IT -lakyara List Transformation of loyalty programs into financial services

Capital Markets & IT -lakyara No.278 Retail Business

Transformation of loyalty programs into financial services

Mar. 12, 2018

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Loyalty programs with financial features have been popping up in recent years, including programs in which point balances accrue interest or earn investment returns and programs that convert loyalty points to cash deposited in brokerage accounts. Such innovative loyalty programs are likely to become increasingly common in pursuit of both customer satisfaction and business expansion.

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Katsumi Tomita

Senior Consultant

ICT & Media Industry Consulting Department

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