Capital Markets & IT -lakyara vol.294 Digital Innovation
From Graphical to Voice Interface-financial institutions' expanding new channel
Voice user interfaces (VUI) are rapidly evolving in tandem with advancements in machine learning and AI. VUI services fit well into financial institutions' omnichannel strategies. Overseas financial institutions have released apps that enable users to even make payments by voice command. Japanese financial institutions also are expected to offer more services.
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Business IT Innovation Department