Capital Markets & IT - lakyara June 2020
Financial institutions are under constant pressure to reduce costs, improve operational efficiency, adapt to regulatory changes and grow their business. NRI believes that a combination financial knowledge and information technology are crucial to the industry’s growth and development.
Through our lakyara reports, NRI identifies the various capital markets and IT issues impacting our clients and the future of their business.
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Financial markets have stabilized somewhat following a bold policy response by central banks in the West. However, it would be premature to assume the crisis is over, as the risk has shifted from the banking sector (during the GFC) to nonbank financial institutions. Central banks’ efforts to avert a crisis have only just begun.
Use of automated financial services such as mobile payment apps and online banking has been growing in recent years. An NRI survey found that smartphones are catalyzing changes in investment behavior also,mainly among investors younger than 50. In response to such changes, financial institutions would be well-advised to adopt business models designed to capture smartphone users as long-term customers.