Japan’s Financial Services Agency (FSA) has highlighted the critical role of corporate culture in fostering customer-oriented practices within financial institutions. To align with stakeholder expectations and demands, financial institutions must assess and quantify their corporate culture. Achieving this requires the adoption of quantitative tools that provide a clear, objective understanding of their organizational culture, enabling them to identify and address gaps in their customer-centric approach effectively.
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- Name
- Tatsuo Tanaka
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- Expert Strategist
Financial Market & Digital Business Research Department
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