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Direction of Change in Consumers' Use of Information and Lifestyles

—Suggestions based on a three-country survey in Japan, the U.S. and China (Volume 2)—

Jul. 01, 2016

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Summary

 American consumers make the most of new Internet-based services. In terms of spending consciousness, they tend to divide purchases into two groups - price-sensitive purchases vs. preference-oriented, quality-focused purchases. Other distinctive tendencies include placing high priority on one's personality and lifestyle and emphasizing experiences over tangible goods. The new generation known as "millennials," which is drawing increased attention in the U.S., is the country's first "always connected" generation. At the same time, they prefer to live in urban areas, where no need for cars and "walkability" are the key factors in deciding where to live.
 In China, even though the overall rate of Internet use is still low, given the rapid spread of smartphones, some early adopters are extremely active in taking advantage of Internet-based services. Nevertheless the sharply increasing number of cybercrimes and inferior quality of products/services are causing consumers to have high degrees of interest in safety and security.
 While the percentage of individuals using the Internet is over 80 percent in Japan, about the same as in the U.S., Japanese consumers tend to use the Internet only as a tool for communication such as sending/receiving email and exchanging messages. Another notable tendency is that they have a strong concern over privacy leakage and new types of cybercrimes.
 Japanese consumers are sensitive to information affecting their buying decisions, and actively gather information before making purchases. Nevertheless, they seem to be unable to use the information sufficiently and skillfully. Even among young people, there is a low level of awareness regarding the Internet as a tool for social participation and social change, albeit their active use of SNS. In the future, it is expected that new innovation will happen at a consumer level that is driven by increased opportunities to engage in new things actively such as innovative ICT-based products and services.

Contents

  1. ICT Use and Attitudes toward Progress of Internet Society
  2. Information Use and Consumption Behavior
  3. Leisure Activities and Lifestyles
  4. Summary of Survey Results and Future Outlook

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Direction of Change in Consumers' Use of Information and Lifestyles
—Suggestions based on a three-country survey in Japan, the U.S. and China (Volume 2)—

FileSize:1.82MB

Author's Profile

Hiroyuki NITTO

Senior Consultant
NRI’s Consumer Goods / Service & Healthcare Industry Consulting Department
Specialties: Marketing strategy, formulating business strategy in the service industry and analyzing consumer perception and behavior

Ikko SOGA

Senior Consultant
NRI America’s Service and Healthcare Group, Research and Consulting Division
Specialties: Creating business strategy and overseas business expansion strategy, and developing new businesses

Sonia SUSANTO

Senior Research Analyst
NRI America’s Service and Healthcare Group, Research and Consulting Division
Specialties: Developing new businesses, marketing and sales strategy, insurance and healthcare

Shiraki KATOKU

Director
NRI Shanghai’s Corporate Strategy Department
Specialties: Creating companies’ mid- and long-term growth strategies, selecting partner companies and providing support for entering into partnerships

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