How to Reform Your Business Operations Using Artificial Intelligence
─ Making Call Centers More Efficient Through Interactive Solutions ─
Nov. 20, 2017
Summary
With the recent boom in artificial intelligence ("AI") has come the expectation that AI can be leveraged for operational reforms. Yet this expectation often leads companies to believe that adopting AI will automatically allow them to achieve their objectives, and leads the use of AI—which should be viewed as a means—to become an end in itself. In this report, we discuss cases where AI solutions have been successfully adopted, and comment on key points on the use of AI.
Contents
- Key Points on the Use of AI
- Assisting Operators Using Voice Recognition and Interactive Summaries
- NRI's AI Solution: TRAINA
Download
How to Reform Your Business Operations Using Artificial Intelligence
─ Making Call Centers More Efficient Through Interactive Solutions ─
FileSize：888KB
Author's Profile
Keisuke Nakagawa
NRI Senior Systems Consultant
IT Platform Innovation Division
Big Data Innovation Department
Specialty: Consulting for drafting policies on big data analysis
Shun Sasaki
NRI Senior Consultant
IT Platform Innovation Division
Big Data Innovation Department
Specialty: Consulting for new business development
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Nomura Research Institute, Ltd.
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Fax：+81-3-3243-7400
E-mail:nri-papers@nri.co.jp
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