With the rapid expansion of remote work, even the field of system operations is faced with the need for infrastructure development enabling work to be done remotely. In addition to safe and secure remote access to existing system operating environments, what is needed are collaborations with relevant internal and external parties, flexible workflows, and integrated management of multicloud environments, for example.
By interfacing with the Chat tool and other external tools, this latest version of the Senju suite allows for more efficient system operations via remote work and offers enhanced integrated management features for multicloud environments. In addition, its AI-based autonomous operation solution implements features for utilizing accumulated operational management knowledge more effectively. The chart below lists the main enhancements (Chart 1).

System Operation Management (Senju/DC)

Senju Family’s Mutlicloud integrated management features have been enhanced by incorporating Docker/Kubernetes compatibility and interfacing with cloud-native applications using webhooks². Further, a new tool link involving Rest API accessibility now makes it possible to conduct system operation tasks from the Chat tool or Service Desk tool, for instance (Fig. 1).

Service Desk Tool: Upgraded User Interface (Senju/SM)

The upgraded user interface provides improved visibility for task management and status checks (Fig. 2). The enhanced functions run multiple approval flows per ticket and execute approval flows with the option of selecting an approver at any stage.

AI-Based Autonomous Operations (Senju/ASM)

With Senju/ASM, system operation-related knowhow are converted into explicit knowledge as a knowledge workflow. This new version makes it easier to navigate the Workflow screen showing your operational task flow, enabling greater utilization of knowledge workflow and helping advance your process automation (Fig. 3).

In conjunction with this version upgrade, features of “mPLAT³”, our cloud system operation platform based on Senju Family will be successfully upgraded. For details, please visit the “Senju Family” website using the link below.

https://senjufamily.nri.co.jp/

• ¹  

  Senju Family: a system operation management tool suite developed and provided by NRI.

• ²  

  Webhook: a feature that allows real-time data to be sent from an application to an external service.

• ³  

  mPLAT: a service that provides system operation features based on “Senju Family” via the cloud.