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BPO

BPO solutions that support business process re-engineering and cost saving *

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NRI offers comprehensive outsourcing services to assist clients in their business management, operations and internal control.

*For your business in Japan.

Overview

NRI offers comprehensive outsourcing services to assist clients in their business management, operations and internal control.

Business process outsourcing (BPO) is a solution that drastically reduces back-office costs and turns fixed costs into variable costs. This is also advantageous to clients who are aiming to shift resources in order to strengthen their core strategies and achieve operational restructuring in a minimum time span. Clients can also improve operational efficiency and productivity as well as their internal control through process-visualization and service-level management.

By providing comprehensive BPO services ranging from consulting to outsourcing, NRI assists clients in re-engineering business processes and cost structures that go beyond conventional cost-cutting approach.

Clients

Banks, Trust banks, Life insurance companies, general insurance companies, asset management firms, securities firms etc.

Features

1. Comprehensive outsourcing services that realize significant effects of business process re-engineering

  • Providing comprehensive services to support middle- and back-office operations, including outsourcing of clients' systems
  • Supporting clients with a complete solution ranging from restructuring planning to BPO introduction, using NRI's management approaches developed through its experience in large-scale system integrations and administrations
  • NRI's taking charge of the provision of one-stop service, optimally combining services such as business operations, data entry, storage and delivery provided by multiple BPO vendors

2. Business process analysis and re-engineering, using NRI's expertise in business consulting and BPO services

  • Conducting a thorough process analysis and visualization with NRI's unique visualization/standardization techniques
  • Designing effective task allocations and workflows that improve clients' internal control and reduce their operational burden, drawing on NRI's extensive expertise in the field of enterprise risk management (ERM)

3. NRI's taking full responsibility to guarantee the level of business operations and improve the quality of services

  • Setting quantitative criteria such as a service level agreement (SLA) and key performance indicators (KPIs); sharing the progress of services with clients for higher accountability; and suggesting management methodologies and tools to improve the quality of services
  • Offering 'monitoring reporting services' that conform to laws and regulations as well as the requirements of financial inspections, from the standpoint of governance, risk management and compliance (GRC)
  • Configuring a security infrastructure/environment, and implementing operations in compliance with Japanese standards, even when clients are using offshore BPO services

4. Adopting the 'phased approach' to gradually expand target areas, while clients can realize the effect in each phase

  • For complicated or high-mix low-volume operations, the phased approach is used in which task units are defined and each phase of proceduralization, transition and actual operations is carried out step by step, helping clients realize the effect in each phase while taking necessary countermeasures when an issue is found

5. Use and management of offshore resources in a highly sophisticated manner

  • NRI Process Innovation, Ltd. and Nomura Research Institute (Dalian), Ltd., NRI's subsidiaries for BPO services, conduct education and training for human resources in China as well as the management and quality assurance of offshore services. In this way, both companies provide quality and cost-effective services for various offshore operations including those requiring a high level of expertise

*Unauthorized reproduction or copying of any of the contents of this page is prohibited.
*The contents of this page are current as of April 2016. The specifications and prices of products and services are subject to change without notice. Offers and sales of these products and services are subject to cancellation without notice.

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Contact Us

Please feel free to contact us for management consultation or any other questions about our consultation services.

Department: NRI Process Innovation, Ltd.
Phone: +81-(0)3-5789-8555
E-mail: nripi-info@nri.co.jp